Broker Trainee Program Interview Questions

2,278 broker trainee program interview questions shared by candidates

Most difficult question was why I wanted to work here being that I had no experience with this type of customer service. It's a growing company with tons of room for advancement, I can think of no better reason to work for a company that can utilize my specific customer service skill set.
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Broker Team Associate

Interviewed at Vivid Seats

3.5
Sep 12, 2013

Most difficult question was why I wanted to work here being that I had no experience with this type of customer service. It's a growing company with tons of room for advancement, I can think of no better reason to work for a company that can utilize my specific customer service skill set.

During the phone interview: Why Charles Schwab? what did you read about us? Discuss a time you failed with a client. Discuss a time you had to work with a difficult client and how you were able to work with them. Then they discussed your current job, why you want to leave, current hours, etc. During the in-person interview: Tell us about yourself? Why Schwab? What have you read about us? Are you interviewing anywhere else?What is your leadership style? How would you lead a group? Tell us about a time when you had to work with a difficult client and what skills and resources you used to enhance the situation. Why should we hire you over the next guy? (that's when you sell yourself). Lots of questions on my current job, how many inbound calls I take/make, etc. How do you work in a team? What kind of team member are you? What is the hardest feedback you have ever received at work? What is the hardest feedback you ever gave at work? Haven't hear back yet either way.
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Broker Trainee Program

Interviewed at Charles Schwab

3.7
Mar 18, 2016

During the phone interview: Why Charles Schwab? what did you read about us? Discuss a time you failed with a client. Discuss a time you had to work with a difficult client and how you were able to work with them. Then they discussed your current job, why you want to leave, current hours, etc. During the in-person interview: Tell us about yourself? Why Schwab? What have you read about us? Are you interviewing anywhere else?What is your leadership style? How would you lead a group? Tell us about a time when you had to work with a difficult client and what skills and resources you used to enhance the situation. Why should we hire you over the next guy? (that's when you sell yourself). Lots of questions on my current job, how many inbound calls I take/make, etc. How do you work in a team? What kind of team member are you? What is the hardest feedback you have ever received at work? What is the hardest feedback you ever gave at work? Haven't hear back yet either way.

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