Tell me about a situation where you changed a customer or client's mind about something?
Adjuster Interview Questions
6,023 adjuster interview questions shared by candidates
Pay is set. They do not negotiate. They will ask you in details about your previous work.
why would you make a good claims adjuster
Tell me about a time you had to negotiate and how was the outcome?
Tell me what you know about the company besides being an insurance company?
The role play scenario is key. You really can't prepare as there is no time to prepare. Just don't get flustered and ask questions. They are trying to see if you crack under pressure. I made two big process mistakes (writing a check to a customer was one of them) and still passed. The people part of it I handled well, not perfect but well. They clearly know how to pick out what they are looking for by almost this alone. If they like you and you fail this miserably you are out. Keep cool and don't take anything personal. That is the key thing in a job like this.
Explain a situation where you had to be firm. How good are you with time management?
Imagine that you need to respond to a shop's email regarding work being done on a vehicle, call a customer about the status of their car, and drive to a shop for an appointment. You only have 15 minutes, and the drive will take 12 minutes. You cannot use the phone while driving. How would you prioritize your time?
How you would handle the stress of breaking bad news to customers as well as working additional hours to complete assignments.
When did you have to interact with an irate customer and how did you deal with it?
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