Adjuster Interview Questions

6,024 adjuster interview questions shared by candidates

I can't remember exactly what the questions were, but these are on the lines of a few questions they asked: - Go through your previous jobs, describe your role at each company and tell me why you left. - Tell me about a time you received negative feedback and how you responded to it. - Tell me about a time you did something wrong and how you fixed it. - Tell me about a time you made a hasty decision and what was the result. - Tell me about a time you had go above and beyond to meet a customer's expectations.
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Claims Adjuster Trainee

Interviewed at Progressive Insurance

3.9
Oct 8, 2021

I can't remember exactly what the questions were, but these are on the lines of a few questions they asked: - Go through your previous jobs, describe your role at each company and tell me why you left. - Tell me about a time you received negative feedback and how you responded to it. - Tell me about a time you did something wrong and how you fixed it. - Tell me about a time you made a hasty decision and what was the result. - Tell me about a time you had go above and beyond to meet a customer's expectations.

There were a total of 13 between the 2 interviews. Someone posted the first 8 which are the same for everyone. The other 5 vary but one of the questions asked to Describe a time you had to negotiate with a customer. What did you do and what were the results?
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Centralized Claims Adjuster

Interviewed at Progressive Insurance

3.9
Oct 28, 2021

There were a total of 13 between the 2 interviews. Someone posted the first 8 which are the same for everyone. The other 5 vary but one of the questions asked to Describe a time you had to negotiate with a customer. What did you do and what were the results?

STAR style interview questions and responses (Google if unfamiliar). Have a situation to talk about for each of these topics and you’ll be golden. 1. A time that you had to solve a difficult problem. 2. A time you exceeded someone’s expectations. 3. A time you felt overwhelmed. 4. A time you received constructive feedback. 5. A time where you coped with a substantial change at work or school. 6. A time you received conflicting information. 7. A time where a customer told you no. 8. A time you did something wrong at work. 9. A time you learned something new. 10. A time you had to negotiate. Would definitely recommend shifting your answers focus towards customer service if you do not have prior insurance experience as it seems they want to find people that are good with people for this role.
avatar

Claims Adjuster Trainee

Interviewed at Progressive Insurance

3.9
Jan 10, 2024

STAR style interview questions and responses (Google if unfamiliar). Have a situation to talk about for each of these topics and you’ll be golden. 1. A time that you had to solve a difficult problem. 2. A time you exceeded someone’s expectations. 3. A time you felt overwhelmed. 4. A time you received constructive feedback. 5. A time where you coped with a substantial change at work or school. 6. A time you received conflicting information. 7. A time where a customer told you no. 8. A time you did something wrong at work. 9. A time you learned something new. 10. A time you had to negotiate. Would definitely recommend shifting your answers focus towards customer service if you do not have prior insurance experience as it seems they want to find people that are good with people for this role.

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