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Account Manager Interview Questions

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Account Manager Interview Questions

Lors d’un entretien d’embauche, préparez-vous à parler de vos compétences en communication et marketing, et de vos capacités relationnelles. Les employeurs seront intéressés par votre aptitude à instaurer des relations pérennes avec les clients et à générer du chiffre d’affaires pour un portefeuille de comptes. Le recruteur aura probablement recours à un jeu de rôle alors préparez-vous à une simulation de négociation avec un client difficile.

Questions d'entretien d'embauche fréquentes pour un account manager (H/F) et comment y répondre

Question 1

Question 1 : Comment vous y prendriez-vous pour réaliser une vente incitative ?

How to answer
Comment répondre : La vente incitative représente une activité importante du rôle d’account manager. Expliquez vos stratégies pour réaliser ce type de vente tout en conservant une relation professionnelle positive. Votre réponse doit mettre en évidence votre créativité et votre sens de la communication.
Question 2

Question 2 : Vous avez un chiffre d’affaires à atteindre mais vous êtes à la traîne. Que feriez-vous pour remplir malgré tout vos objectifs ?

How to answer
Comment répondre : Cette question a pour but d’évaluer vos capacités d’organisation et de résolution de problèmes. Indiquez les outils que vous utiliseriez pour suivre votre progression et identifier les problèmes. Décrivez les mesures que vous mettriez en place pour augmenter le chiffre d’affaires et atteindre vos objectifs.
Question 3

Question 3 : Quelle expérience avez-vous de Salesforce ou d’un autre logiciel de CRM/GRC (gestion de la relation client) ?

How to answer
Comment répondre : Cette question vise à évaluer vos connaissances et votre pratique des logiciels de CRM courants. Quel que soit le logiciel que vous mentionnez, précisez depuis combien de temps vous l’utilisez et les usages que vous en faites.

58,295 account manager interview questions shared by candidates

What if you have been trying to setup a meeting with a busy executive for a contract renewal, final got the meeting scheduled. This meet must happen because you don't know when you will be able to schedule this meeting again. 15 minutes prior to the meeting you got a call form one of your other clients - mission critical situation servers down - what would you do?
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Technical Account Manager

Interviewed at Microsoft

4★
Jun 8, 2014

What if you have been trying to setup a meeting with a busy executive for a contract renewal, final got the meeting scheduled. This meet must happen because you don't know when you will be able to schedule this meeting again. 15 minutes prior to the meeting you got a call form one of your other clients - mission critical situation servers down - what would you do?

First role play is individual. The scenario is that you are a rep for B.C and you're at a trade show. You have to present yourself to a new hotel with the objective of getting them to use B.C as their OTA. They currently use a competitor. The key here is to ASK QUESTIONS. As many as you can think of. Don't do what I did and start throwing facts and figures at them. Establish their market and strategy first and apply the facts accordingly. Who is their ideal customer (holiday makers or corporate), what is their main focus (filled rooms of just mere footfall). I couldn't stop talking (and this is why I wasn't hired). As they finish up, try hard to get a meeting scheduled to come and see them at a later date. Be pushy. I wasn't.
avatar

Partner Account Manager

Interviewed at Booking.com

4★
Feb 5, 2015

First role play is individual. The scenario is that you are a rep for B.C and you're at a trade show. You have to present yourself to a new hotel with the objective of getting them to use B.C as their OTA. They currently use a competitor. The key here is to ASK QUESTIONS. As many as you can think of. Don't do what I did and start throwing facts and figures at them. Establish their market and strategy first and apply the facts accordingly. Who is their ideal customer (holiday makers or corporate), what is their main focus (filled rooms of just mere footfall). I couldn't stop talking (and this is why I wasn't hired). As they finish up, try hard to get a meeting scheduled to come and see them at a later date. Be pushy. I wasn't.

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