CSR applicants have rated the interview process at Xerox with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 57.1% positive. This is according to Glassdoor user ratings.
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I applied online. The process took 3 days. I interviewed at Xerox (Houston, TX) in Oct 2015
Interview
It was great working with my rep. She was friendly, professional and quick in responding. She explained the job details and asked if interested. She was great, the problem was when I actually got started
Interview questions [1]
Question 1
What do you look for in customer service. How much experience do I hold.
I applied online. The process took 3 weeks. I interviewed at Xerox (Cary, NC) in Nov 2015
Interview
Easy interview process and quick individual interview, interviewer was part of the human resource staff and was easy to talk to and was friendly and professional. Also took a typing test to measure speed and accuracy and answered questions in the format of what would you do if.
I applied online. The process took 2 weeks. I interviewed at Xerox (Harrisburg, PA) in Jan 2016
Interview
The interview process included listening to pre-recorded calls and providing feedback afterwards. Hiring manager was cool and is definitely a Marvels fan, therefore the interview was relaxed. The interview questions were mainly situational questions, so make sure you are as specific as possible.
Interview questions [1]
Question 1
Tell me about a time where you had a difficult customer and how did you handle it?