One to one discussion with a manager, then some team exercises with other applicants. Fun, lighthearted but competitive nonetheless. This interview occurred after having done a lengthy situation judgment test online that took around 30 mins.
They asked some basic questions; it was a very friendly atmosphere; the recruitment process is very straightforward; I think it takes no more than two weeks. First a telephone interview, then an interview with the managers
it was a normal customer service interview with competency and situational questions and questions about yourself and all that kind of stuff. very basic part-time job interview that anyone could get through
I interviewed at Waitrose (Monmouth, Pays de Galles)
Interview
Completed an online assessment that was harder than it seemed and then did an in person interview with one of the managers. She was very friendly and I felt at ease.
Interview questions [1]
Question 1
How would you deal with a customer who was unhappy with a purchase?