Although the actual interview went very well, I did have an extremely negative experience with their HR recruitment consultants.
Their HR recruitment consultant had actually called me personally explaining they wanted to bring me in again for a new role that had opened up (I'd interviewed for a similar position 6 months prior - and interestingly had exactly the same experience with another consultant). Being quite excited to break into the industry (being new to the industry is the reason I was reject before BTW) I took up her offer thinking things would be more transparent this time because A) It was a different consultant, B) they called me. I was wrong.
After my final interview, waited three weeks with no response from HR consultant. My follow up emails were ignored and I was treated very rudely during the only follow up call where I managed to connect with the recruitment consultant.
All in all, probably the least professional company I have ever dealt with in my 6 years of working in IT. They have lost me both as a potential future candidate and a customer.
Advice to management;
Overhaul your HR recruitment group before considering hires in other areas. Your consultants are rude and lack a basic code of ethics. HR are the face of your company when bringing in new talent and you run the risk of seriously diminishing the fantastic brand you have spent the last 25 years building. Candidates dedicate a lot of time and effort preparing for interviews and 9/10 times probably have to take time off work just to attend. A simple one line email notification upon rejection is more than enough, but seems to be too much for your recruitment consultants. It's perhaps excusable (or at least understandable) for management with actual day jobs to ignore or forget about a candidate, but absolutely inexcusable for your HR recruitment consultants whose sole responsibility it is to source and manage potential candidates.