Tesco Customer Service Assistant interview questions
based on 114 ratings - Updated Mar 19, 2026
Easyinterview difficulty
Very positiveinterview experience
How others got an interview
93%
Applied online
Applied online
4%
In Person
In Person
1%
Other
Other
1%
Employee Referral
Employee Referral
1%
Staffing Agency
Staffing Agency
Interview search
114 interviews
Viewing 101 - 105 of 114 Interviews
Tesco interviews FAQs
Candidates applying for Customer Service Assistant roles take an average of 10 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Tesco overall takes an average of 10 days.
Common stages of the interview process at Tesco as a Customer Service Assistant according to 1 Glassdoor interviews include:
One on one interview: 100%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Tesco (Newcastle, England) in Apr 2016
Interview
Group interview with 5 others. Had to build a six foot tower in groups of 3, it had to stand for a minute and we were assessed on how we worked a team, problem solved and communicated We then had to answer competency based interview questions and complete a stacking exercise on the shop floor
Interview questions [1]
Question 1
Tell me about a time when you have gone the extra mile to help a customer
I applied online. The process took 2 weeks. I interviewed at Tesco (Liverpool, Angleterre) in Feb 2016
Interview
Had an online assessment that wasn't too bad, then went on to have a group interivew which included team work activities and upselling eachother. I thought that all went really well. Then after being told I was successful in that interivew you then go on to have a face to face interview with 2 people. It was a structred interview and asked lots of usual questions that you would be expecting. I then did not even get a call about the outcome, but considering it was a month or so ago I assume I was unsuccessful.
I applied online. The process took 1 week. I interviewed at Tesco (Birmingham, Angleterre) in Feb 2016
Interview
I have applied for 4 customer service assistant positions through their website tesco.com. Few days later I was sent a message saying: I'd like to invite you for an interview Tuesday 5pm (from the manager) . I confirmed that I would come.
Upon arrival I had to sign in at the customer service desk. Surprisingly I saw that I wasn't the only one they're interviewing today... We were 10! So the manager took us upstairs to a meeting room. There she introduced herself and gave us 2 forms; Health check screening form and availability form. Subsequently she took out a small booklet where she wrote our names (on each book). This book had the interview question. Instead of giving them out so we can fill them, she asked us the questions and each person answered them while she wrote them down. (so she could hear and see us speak)
I literally studied for the interview. I wrote down all the questions that might come up and answered them on a piece of paper. This helps a lot as you will be having your answers prepared for when the question comes up. To prevent sitting there scratching your head thinking 💭 I don't know what to say. Even if you have no answer to the question.. use your imagination, nobody can say that you're lying....!
After that we were taken to the shop floor where we had to put out stock. We had to do the kitchen rolls, toilet roles and frizzy drinks. Another task was to tidy up the shelves, they call it "rumbling" lol. Was easy!
Another tip; Be prepared! Bring with you, your passport, up to date CV and a PEN
At the moment im waiting to get a call back!
It will take them about a week.
GOOD LUCK EVERYONE, I hope this was useful!
And if u want the other interview questions, just let me know.. I have a list and they won't ask you anything outside the list.