Tesco Customer Service Assistant interview questions
based on 114 ratings - Updated Mar 19, 2026
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Candidates applying for Customer Service Assistant roles take an average of 10 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Tesco overall takes an average of 10 days.
Common stages of the interview process at Tesco as a Customer Service Assistant according to 1 Glassdoor interviews include:
One on one interview: 100%
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I applied online. The process took 6 days. I interviewed at Tesco (Stoke-on-Trent, England) in Mar 2018
Interview
I saw the ad on Indeed and applied on the Tesco Careers Website. A week later, I got a phone call asking to come in on Saturday. I researched questions on Glassdoor to prepare me as I didn’t know whether it was a 1 on 1 or group interview. It was a group interview and it was really relaxed and informal. I suggest wearing smart casual attire. The manager asked questions and gave us the option to answer. Try to answer every single one but give others a chance and make eye contact with the rest of the applicants as well as the interviewers. We were supposed to do a paper tower challenge, but we opted not to. But if you do happen to do one, don’t focus so much on winning. Focus on getting along with your team. The manager said she’d call within 7 days. She called me 2 hours later to discuss the induction days and hours. Depends on your manager!
Interview questions [4]
Question 1
Tell me about a time you went above and beyond for a customer?
Really chilled group interview of 6 of us. We had to fill out a health questionnaire and state our availability. Then we had to build a tower made up of paper and tape in groups of 3 as a team building exercise. The interviewer then told us information about Tesco and asked us questions which we had to answer one by one round the group. The interviewer was really friendly and made us feel comfortable
Interview questions [1]
Question 1
When have you gone above and beyond for a customer?