Customer Service (CSR) applicants have rated the interview process at TP with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 77% positive. To compare, the company-average is 63.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service (CSR) roles take an average of 14 days to get hired, when considering 13 user submitted interviews for this role. To compare, the hiring process at TP overall takes an average of 20 days.
Common stages of the interview process at TP as a Customer Service (CSR) according to 13 Glassdoor interviews include:
Phone interview: 42%
Presentation: 17%
Skills test: 17%
Background check: 17%
Drug test: 8%
Here are the most commonly searched roles for interview reports -
Just a rompê-las which is easy and they are taking almost everybody and its easy not to fail - so no need to worry. There is just one round and then you will get feedback.
I applied online. I interviewed at TP (São Paulo, )
Interview
Muito tranquilo, totalmente online. Perguntas comuns, nada fora do normal. Cargo exige uma parte da entrevista em Inglês, que também não oferece muita complexidade no processo. Dois recrutadores fizeram parte do processo, e a entrevista foi com outras pessoas na sala também.
I applied through a recruiter. The process took 2 days. I interviewed at TP (Waterloo, ON) in Sep 2023
Interview
The interview process at Teleperformance typically involves an initial phone screening to assess basic qualifications and communication skills. This is followed by an in-person or virtual interview, where candidates answer behavioral and situational questions. The process may also include language tests, role-specific assessments, and background checks.
Interview questions [1]
Question 1
Describe a time you solved a problem under pressure.