TP Customer Service (CSR) interview questions

"The interview process was conducted over the phone, which made it incredibly convenient. There was no need to go on-site and wait to find out if I passed. They offered the entire interview process by phone, and after the interview, they promptly provided details about the salary package and everything else. Overall, it was an amazing experience, and I will be forever grateful for the opportunity to be a part of their company."

Initially, I was impressed with the structured and professional nature of the process. It began with an online assignment, which took approximately an hour to complete. This was followed by a call with a team member, which went smoothly. I then completed another assignment to test my language skills; this task was timed and felt appropriately challenging. However, my positive experience took a turn during the final stage of the process, which was an interview with the Nordic team manager. Unfortunately, this interview felt more like an interrogation than a conversation. She fired off one question after another with no real interest in me as a candidate. There was no opportunity for me to introduce myself properly, and I was immediately asked to go through my CV. She just read from a list of questions and showed little to no engagement, making the interaction feel impersonal and rushed. Furthermore, I was told that I would receive feedback within a few days. Despite my polite follow-ups, I never received any response. This lack of communication is extremely disappointing and unprofessional. It is understandable if a candidate is not selected for a position, but it is essential to provide closure, especially after candidates have invested significant time and effort into the interview process (20+ hours) I am genuinely disappointed with how my experience concluded. It is disheartening to feel that my time and effort were not valued, and I believe that no candidate should be left without feedback after such an extensive process. I hope you take this feedback into consideration to improve your interview process and candidate communication in the future.