TP Customer Care Representative interview questions

The interview is in two process: (1) Initial Interview: Knowing About Your Self and You Skills. About Your Work Background Experience, if you passed, you will go straight to the initial testing of skills like typing skills and computer basic knowledge skills. (2)Interview Mock Call: You will given a draft of a certain situation, based on what account you are applying for. Then, if you passed the mock call, you go right ahead to the job offer agreement signing.

Teleperformance Australia brings in groups of Customer Care Advisors for interviewing. We were given a presentation by HR Manager and asked to introduce ourselves (i.e. Usual 'Tell us about yourself' scenario but in a group setting). I'm undergoing training at the moment and it is quite challenging. Teleperformance Australia are extremely strict on Intellectual Property side of things. So if you want to take some training material home to have a look over in your spare time (say over weekend or weekday night for 1-1.5 hrs), it is a big 'No No'. Good thing is that trainers at Telelperformance Australia, encourage you to ask any questions the trainee may have. As the team leaders and trainers say 'There is no such thing as a silly/stupid question'. I felt mentally cooked at the end of a day of training. Also does not help that they keep assessment quizzes at the end of the day as oppose to start of the day. If you've had Customer Care/Call Centre experience before then this is a good place to work because with the training they provide it better enables you to 'bridge the gap' and will likely enable you to settle into the customer care/call centre role better. If not, it is tough going,