I applied online. I interviewed at Paychex (Rochester, NY) in May 2017
Interview
First shadowed a NSS representative, sitting in with an extra headset listening to calls that they handled. after 30 minutes of shadowing I was moved to then do 2 rounds of interviews with various managers.
Interview questions [1]
Question 1
What would be your biggest challenge to being successful in this position
I applied through an employee referral. I interviewed at Paychex (Rochester, NY) in Mar 2017
Interview
I got a request to come in for an interview. I accepted. The interview was about a half an hour. I received a job offer before I left work that day. The interview was at 8 am.
Interview questions [1]
Question 1
What methods do I use to de-escalate an angry caller?
Two telephone interviews, after receiving a notice that I was not selected, then three on site interviews. There seemed to be a disconnect between recruiting and the hiring manager. Odd to receive the thanks-no-thank notice, then a get contacted to begin the interview process.