Liberty Mutual Insurance Associate Customer Service Representative interview questions

1.) Online application 2.) Online assessment 3.) Selected for phone interview( with out provide a range of dates and times you're available; they will email back with a set date and time) 4.) Phone interview; was VERY detailed. The STAR method is used. Talked clear and with confidence. She then WHILE on the phone moved me forward with setting up an in person interview. The date was set for a week later. 5.) The interview was a 2 hour process so have time set aside. I met with a woman who went over the position, hours, benefits, and etc. That was about a 15 process. The second half was sitting with two supervisors who took turns interviewing and asking questions. These are Behavior questions, so again the STAR method was used. I was asked between 5-6 questions after walking them through my resume. Afterwards they hand you a scenario sheet with three answer choices, you must rank each answer choice from most likely to do to least likely. 6.) You're then taken to a room to watch a 15 minute video, I believe they use this time to decide whether or not to let you meet with the manager 7.) If all is well, you will meet with the manager who will ask you 2-3 behavior questions, another scenario sheet, then the close out the interview. **I called to check the status of my application the following morning and was informed an offer has been extended to me.