I had my first phone interview with the recruiter a day after applying for the position, but I did notice that the recruiter actually looked at my LinkedIn profile. My second interview was with the recruiter and hiring manager. Then they sent me aptitude tests to complete the following day. Overall process start to end was about 2 weeks.
Interview questions [1]
Question 1
Describe a situation where I had to resolve a conflict with a colleague or manager.
I applied online. The process took 2 weeks. I interviewed at Intact (Toronto, ON) in Feb 2023
Interview
The screening interview was brief. Asked about previous customer service experience. A bit about your background. Asked if you have previous experience. And why you think you would be good for the role.
Interview questions [2]
Question 1
What about you sets you apart for the customer service representative role, from other candidates?
I applied online. The process took 2 days. I interviewed at Intact
Interview
Two interview total. Initial screening interview with HR and a PLUM assessment was assigned to be completed prior to meeting with hiring managers. Interview with hiring managers was great. Some STAR based questions and was given a mock insurance submission to underwrite live in front of them. Offer came within a couple of days without further interviews.
Interview questions [1]
Question 1
Tell me about a time you went above and beyond normal duties in your current role?