I applied online. The process took 1 week. I interviewed at HSBC (Lewisham, Angleterre) in Sep 2025
Interview
Went straight from online application to a 1 to 1 interview with the person in charge of all south London branches. Brief getting to know you like why did you apply, how did you get here today then about 7 competency questions.
Should last for an hour, told me after 1st competency question my answers were too short. Try to speak for 5 mins per question using STAR format.
Seemed concerned with my commute time, indicated possibility of successful candidate being placed in a branch closer to their home and that they would have a meet and greet with the actual branch manager to check culture fit as next step. Successful candidate would have been contacted within few days.
Did take a photocopy of passport but didn't check the other documents you're asked to bring to the interview.
Other Customer Service Consultant Interview Reviews for HSBC
I applied online. I interviewed at HSBC in Sep 2025
Interview
Zoom meeting to which the interviewers were late. Making odd facial expressions while I gave my answers. They said they would let me know the outcome within the next 2-3 weeks. I waited a month and checked myself and my application was unsuccessful. Very poor form
Interview questions [1]
Question 1
Explain a time you went above and beyond for a customer
I applied in-person. The process took 2 weeks. I interviewed at HSBC (Londres, Angleterre) in Jul 2025
Interview
Face to face interview, 6 questions and online assessment if you pass interview which takes about half an hour. Some Questions was job related others were about your experience and some was personal.
Interview questions [1]
Question 1
What’s a difficult situation you’ve had to deal with.
