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      Genetec

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      Product Support Specialist Interview

      Feb 14, 2022
      Anonymous Interview Candidate
      Québec, QC
      No offer
      Positive experience
      Easy interview

      Application

      I applied through college or university. The process took 2 days. I interviewed at Genetec (Québec, QC) in Jan 2022

      Interview

      First interview is an explanation of the company and what the job entails. They also prepare you for the second interview; networking, troubleshooting, power supply. They go over benefits as well as the office perks.

      Interview questions [1]

      Question 1

      Are you interested in remote, hybrid, or in office?
      1 Answer

      Other Product Support Specialist Interview Reviews for Genetec

      Product Support Specialist Interview

      Dec 2, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Genetec

      Interview

      The interviewers were incredibly kind and welcoming, they asked open ended questions and were not looking for a specific answer, instead they were evaluating my thought process and troubleshooting methodology.

      Interview questions [1]

      Question 1

      What is the difference between TCP and UDP.
      Answer question

      Product Support Specialist Interview

      Jan 19, 2025
      Anonymous employee
      Montréal, QC
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Genetec (Montréal, QC) in Jan 2025

      Interview

      Interviewed by the team lead in video surveillance and the team lead in access control. Started with an introduction of who I was, followed by a brief overview of the company and the role. There were a few common interview questions along with a couple of troubleshooting scenarios. One was for a video surveillance scenario and the other was for access control. We also did a client call a role playing scenario to see how I would respond under pressure.

      Interview questions [3]

      Question 1

      Why do you want to work in technical support?
      Answer question

      Question 2

      What would you consider are your greatest strengths?
      Answer question

      Question 3

      What would you consider are your greatest weaknesses?
      Answer question