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      Contentsquare

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      Customer Experience Manager Interview

      Jun 21, 2019
      Anonymous Interview Candidate
      New York, NY

      Other Customer Experience Manager Interview Reviews for Contentsquare

      Customer Experience Manager Interview

      Jan 26, 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at Contentsquare (New York, NY) in Jun 2019

      Interview

      The interview was a 30 min intro call, followed by a video call then an on site interview with the all the VP's. Overall it was a great experience, great people and very straight forward.

      Interview questions [1]

      Question 1

      What do you know about content square? What are you interests? What books do you read? Where do you see yourself in 20 years?
      Answer question
      avatar
      Contentsquare response
      6y
      Thank you we really appreciate you sharing your experience with us, and wish you all the best!

      Application

      I applied online. I interviewed at Contentsquare

      Interview

      The interview process was multi-round, and took a little under two months. The company is large, and this position works with various departments, so it made sense to have five rounds in my case. Round 1 - Phone screen with Talent Acquisition Round 2 - 1x1 video interview with the hiring Manager Round 3 - 1x1 video interview with the Global Head Round 4 - This was the "big" one. Create and give a presentation based on questions and topics they provided ahead of time. Followed by another round of Q&A with the panel on the video call. Round 5 - Cultural Fit interview with members from the global team. Overall I had a really great interview experience, and I enjoyed putting together the presentation. I can, however, see how it can be a lot for some, especially if there is no offer at the end. Having multi-rounds, by the end of it, I felt I already knew my manager and some of my team members, which made me even more excited to accept the offer and start! PS. Shout out to my Talent Acquisition Specialist, Taylor, for being communicative, easy to talk to, and making it a smooth process!

      Interview questions [1]

      Question 1

      *Why do you want to work at a SaaS company? *How do responsibilities at your current role line up with this position? *What challenges do you foresee in your first 3 months and how will you overcome them?
      Answer question
      2
      avatar
      Contentsquare response
      4y
      Thank you for your feedback, we are delighted to hear you enjoyed our process and getting to know the team members. Welcome to the CSquad!

      Customer Experience Manager Interview

      Nov 14, 2019
      Anonymous Interview Candidate
      New York, NY
      No offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at Contentsquare (New York, NY) in Aug 2019

      Interview

      Recruiter call > Call with Hiring Manager > Onsite w/ Product and CS Leaders. Clear their team is very unorganized and does not know what type of persona to hire for. I was ghosted SMH. Stay away...

      Interview questions [1]

      Question 1

      How do you foresee this role collaborating with my team?
      Answer question
      avatar
      Contentsquare response
      6y
      First of all, thank you for taking the time to write your review. I was the recruiter who coordinated the interview for the customer experience manager position. I do apologize for keeping you waiting without an answer regarding the opportunity. That was a miss on our part. For each of our positions, we vet out and consider candidates seriously. In this instance, the role happened to be a complex position, so we're sorry you felt that we weren't aligned on our end and across the various interview stakeholders. The company is expanding quite rapidly and may pivot role requirements multiple times during a recruitment process before finding the best candidate. I would also like to reiterate that the candidate experience is key for us, and that, of course, starts with excellent communication and regular touchpoints with our candidates as we are appreciative of the time and energy they spend on our recruitment process. Thank you for your feedback we will learn from this. Again, I want to apologize for the experience you encountered. I wish you the best of luck in your career endeavors.