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      CarMax

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      Customer Experience Associate Interview

      Aug 31, 2020
      Anonymous Interview Candidate
      Richmond, VA

      Other Customer Experience Associate Interview Reviews for CarMax

      Customer Experience Associate Interview

      Nov 15, 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 days. I interviewed at CarMax (Richmond, VA) in Aug 2020

      Interview

      I think the interview process was fun but you must be wide open. They are looking for people to mold. The first person I spoke to had me on a speaker phone and all I could hear was the background noise of the office. I don't think he really tried to get to know me and my previous sales background was so foreign from his grasp to understand that he couldn't see I would be an asset to the team.

      Interview questions [1]

      Question 1

      Behavioral questions for the first 30. minutes and the last part was a role play on how to sell a car.
      Answer question

      Application

      I applied online. I interviewed at CarMax in Nov 2021

      Interview

      The interview took place online chat meeting between you and one other person. I was asked pretty straightforward questions about work history, and to provide incident examples. Also, why you want to work with Carmax.

      Interview questions [1]

      Question 1

      Why do you want to work here?
      Answer question

      Customer Experience Associate Interview

      Mar 15, 2021
      Anonymous Interview Candidate
      Declined offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at CarMax

      Interview

      It was a very routine interview process. I applied and about 3 days later I was called for a phone interview. Nothing really out of the ordinary. It took about 20-30 minutes.

      Interview questions [1]

      Question 1

      What’s a stressful situation you were in, and how did you handle that?
      Answer question

      Customer Experience Associate Interview

      Apr 28, 2021
      Anonymous employee
      Henderson, NV
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at CarMax (Henderson, NV) in Dec 2020

      Interview

      An efficient linear interview process. Phone interview, virtual interview where they saw how you processed site navigation and customer needs. Follow up from manager with job offer. In person drug test and orientation.

      Interview questions [1]

      Question 1

      Name a time where you went above and beyond for a customer.
      Answer question