The process took 1 day. I interviewed at Capital One in Feb 2009
Interview
I went about five minutes early to chat with the interviewer and he seemed relaxed. The case was about call center improvement when they had two kinds of customer service agents (regular and advanced). He pointed out simple math errors I made but when I really got stuck conceptually, he didn't really help much. The total interview took about 30 minutes.
Interview questions [1]
Question 1
How do you improve a call center with two different types of customer service agents?
I interviewed at Capital One (Londres, Angleterre)
Interview
Case interview. The interviewer guided me to calculated answer a series of question. I could not fully understand the question so I asked him a lot of things and he answered me. The case was about lunching a new game which has free vision and pay vision in the market.
This is for a new grad program - a case study (math and stats heavy) plus some ordinary behavioral questions. Quite intellectually challenging if your case is complicated but quite interesting experience. also very nice interviewer overall (not so great at giving hints though)
Interview questions [1]
Question 1
a case study (more like a consulting one but very reliant on math calculations)
It was very good. The person asked me questions and I responded back with answers. It was a pleasant experience. The questions were interesting. I have nothing more to say on the matter.