Booking.com Senior Customer Service Representative interview questions
based on 10 ratings - Updated Feb 7, 2022
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Booking.com interviews FAQs
Candidates applying for Senior Customer Service Representative roles take an average of 10 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Booking.com overall takes an average of 27 days.
Common stages of the interview process at Booking.com as a Senior Customer Service Representative according to 1 Glassdoor interviews include:
One on one interview: 100%
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I applied online. I interviewed at Booking.com in Mar 2018
Interview
2 phones interviews and one business case. After the first interview, I had to go to the offices and explain the business case about leadership style and communication. After 3 weeks I got the news about the job.
Interview questions [1]
Question 1
Explain how would you coach you teams considering the following performance scores?
I applied online. The process took 2 weeks. I interviewed at Booking.com (Londres, Angleterre) in Feb 2020
Interview
First a telephone chat with HR, then I hot called to the office for an assessment with other candidates.
The assessment is composed of three parts , a one to one simulation, a team simulation and a one to one profile interview.
Interview questions [1]
Question 1
After an initial presentation from a group of current employees, there is a one to one sales speech simulation. After that the whole group of candidates take part to a potential team discussion. Finally there is another one to one to discuss the personal profile.
I applied online. The process took 1+ week. I interviewed at Booking.com (Nice) in Jan 2014
Interview
Facile peu de questions compliquees pas de tests psychologiques. Les questions sont surtout sur la personne et le plan d action qu elle pourrait mettre en place.
Pas de questions pieges