I applied online. The process took 4 weeks. I interviewed at Aviva (Norwich, Angleterre) in Dec 2023
Interview
The interview process for a Customer Representative at Aviva involves an initial online application, testing, a phone screening, and then a face-to-face competency-based interview focusing on customer service skills and scenarios.
Interview questions [1]
Question 1
Tell me about a situation you managed with rude customer?
The interview process was good. The girl I spoke to was kind, they asked me standard questions for a normal interview. The process was nice and smooth. Didn't have any problems with that.
Virtual interview with competency based questions. Specific examples needed to link to competency questions. Role play undertaken. Interview process Lasted around one hour. Interviewers friendly and put you at ease.
Very long, there were many stages. The day was very chaotic and unorganised.
-Introduction presentation.
-Sitting in the call centre shadowing for an hour.
-Typing test (they use a website from google).
-Strength based questions.
-Holiday Task.
