I was first placed onto a two-week, group training course in preparation for the guaranteed interview - during the course, we learnt about Aviva values, listened to example calls and filled in workbooks and completed team exercises, two members of staff also came and answered any questions we had about the role. On the day of the interview, I was shown around department, had a practise call, and a two-on-one interview - I was informed that I would be told of their decision on the evening of the following day/the next morning. I still had not heard back by three days, and had to email my interviewer to find out what their decision was, I had had no missed calls or voicemessages, despite my interviewer saying their colleague had tried to contact me. The training was brilliant, the interview was as to be expected and quite friendly. After the interview, very poor: was not called to be given a decision when I was told I would be, particularly disheartening knowing that this is a contact centre - where calling people back when you say you will is paramount, totally brought my application experience down, and any positivity instilled about the company in their two-week, pre-interview company propaganda course has been deflated.