American Express Customer Service Representative interview questions
based on 111 ratings - Updated May 5, 2026
Averageinterview difficulty
Mostly positiveinterview experience
How others got an interview
79%
Applied online
Applied online
7%
In Person
In Person
6%
Employee Referral
Employee Referral
3%
Recruiter
Recruiter
2%
Staffing Agency
Staffing Agency
1%
Other
Other
1%
Campus Recruiting
Campus Recruiting
Interview search
111 interviews
Viewing 36 - 40 of 111 Interviews
American Express interviews FAQs
Customer Service Representative applicants have rated the interview process at American Express with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 62.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 19 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at American Express overall takes an average of 24 days.
Common stages of the interview process at American Express as a Customer Service Representative according to 2 Glassdoor interviews include:
One on one interview: 50%
Phone interview: 50%
Here are the most commonly searched roles for interview reports -
I interviewed at American Express (América, Manabi)
Interview
the process was easy and fast and people tended to me very quickly. the interview itself had many many rounds to go through and it made me really frustrated about the whole process.
I applied online. I interviewed at American Express (Londres, Angleterre) in Mar 2023
Interview
Excellent interview experience. Interviews were well-organised, set clear expectations upfront. 3 around of interviews. Feel like AMEX holds their blue value strongly. A very robust selection process that took long timer from start to finish.
Interview questions [1]
Question 1
Mostly Behaviour Questions around their company values.
Standard interview, lots of questions, I wasn't impressed and did not accept the position. That's it, no more words to describe the experience. I must enter at least 30 words.