CSR applicants have rated the interview process at American Express with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 62.5% positive. This is according to Glassdoor user ratings.
Candidates applying for CSR roles take an average of 19 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at American Express overall takes an average of 24 days.
Common stages of the interview process at American Express as a CSR according to 2 Glassdoor interviews include:
One on one interview: 50%
Phone interview: 50%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 months. I interviewed at American Express in Aug 2012
Interview
I recieved a call about 2 months after I filled out an app. He asked basic questions bout my work history and education. After speaking to him I had an interview with a hiring manager. He ask personailty quedtions
I applied online. The process took 2 weeks. I interviewed at American Express (Phoenix, AZ) in Dec 2011
Interview
Phone interview went well. I thought the in person interview went well. They said they would contact me in two weeks to let me know. TWO WEEKS! Then AmEx never contacted me only for making it necessary for me to call them in 2.5 weeks. They apologized saying they found someone more qualified. Not very responsible in their follow up.
Interview questions [2]
Question 1
Name a time you went above the call of duty in your job?