CSR applicants have rated the interview process at American Express with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 62.5% positive. This is according to Glassdoor user ratings.
Candidates applying for CSR roles take an average of 19 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at American Express overall takes an average of 24 days.
Common stages of the interview process at American Express as a CSR according to 2 Glassdoor interviews include:
Phone interview: 50%
One on one interview: 50%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at American Express (Atlanta, GA)
Interview
Okay process. Different. Switching rooms online was bit much but it was ok. You were answering questions with other people on the line with you. Be prepared to follow the star method. If you don't know, learn it because you will need it
I applied online. The process took 6 weeks. I interviewed at American Express (Nashville, TN) in May 2017
Interview
After 2 phone interviews and an in person interview I was told I had made the final cut and would be advised of the outcome no later than the following week. I never heard back from the company.
Interview questions [1]
Question 1
Tell me about an experience you have learned from.
I applied through an employee referral. I interviewed at American Express (Phoenix, AZ) in Jan 2017
Interview
They take so long to get to you, then you have to wait longer after the initial Recruiter. The Recruiter called back and explained that I needed my prior bosses input . I said I spoke to him and he said he never got a call from them, however they said they spoke.