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      Xerox

      Engaged Employer

      Xerox reviews

      3.3

      44% would recommend to a friend

      (9,128 total reviews)
      avatar

      Louie Pastor

      83% approve of CEO

      31% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.6

      Work/Life balance

      3.2

      Culture & values

      3.0

      Compensation and benefits

      2.9

      Senior management

      2.9

      Career opportunities

      Xerox has an employee rating of 3.3 out of 5 stars, based on 9,128 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Xerox employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      9K reviews
      1.0
      Nov 5, 2014

      Horrible company culture!

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      There were some genuinely good people working there. Paid training for six weeks was great.

      Cons

      The trainer they had in TBay was beyond unprofessional and treated his trainees as if they were total trash. I was threatened a write-up because I forwarded a customer to a different department. They TOLD me to do it. Then said I could have handled it myself. When I asked how I should have solved the problem, it took THREE different trainers to attempt to find the answer. That was the final straw for me. Never mind the breaks that are not even long enough to use the restrooms.

      3.0
      Oct 10, 2014

      Services group is becoming the Service Merchandise of the consulting market

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supports virtual work Health plans of high quality and good value Finds excellent client facing billable employees

      Cons

      No work life balance. Complete home office expense born by employee Supervisors/managers do not have functional knowledge of work being sold to clients While the management structure has been flattened, there is still too much (managerial/support) overhead (80+% of bill rate to client) ACS/Xerox Learning Services is moving away from Learning Consulting [which they were good at] to Staff Augmentation [which they are not good at]

      1.0
      May 9, 2012

      Incompetence begins at the top!

      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Talented peers/colleagues, legacy employees have deep knowledge. Flexible work schedule, virtual work arrangements, generous vacation time. Direct management communicate to staff effectively.

      Cons

      Compensation is an injustice. Mandating non sales employees put 20% of base pay at risk with unattainable targets to recover gap. No raises for staff but C suite made sure the inner circle received increases. Absolutely no retention plans. Mass exodus on the horizons. Morale at lowest levels EVER. Ursula Burns is completely out of touch with employees and focused on her own aspirations.

      Viewing 55 - 57 of 9,128 Reviews
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      Glassdoor has 10,135 Xerox reviews submitted anonymously by Xerox employees. Read employee reviews and ratings on Glassdoor to decide if Xerox is right for you.