Monthly targets to hit, micromanaged if you don't hit them, a leaderboard of all employees to publicly see how well you are doing compared against others
- Culture is very intense and somewhat toxic, if you don't hit target, feedback isn't very helpful (essentially work harder), with many employees having to work during team socials and "always be ready" for when a project comes in (weekends and evenings). Adding to this, bonuses from hitting target are the main incentives here but ability to get them have become harder (less revenue per call completed between expert and client) - feels very rat race and squeezing employees with no regard to wellbeing.
- Targets very difficult to hit within standard 9-6pm work day, you are expected to work longer hours to hit target essentially working into the evening I would regularly leave at 7:30 to 8pm mentally exhausted everyday. Poor work-life balance.
- The above leads to people regularly leaving - TB's business model relies on employing a high number of graduates with the expectation 50%+ will leave within 12months, have yet to see them try and retain talent who try to leave after raising similar points as in this thread.
- Cold calling heavy (for first 4 months, you need to hit a target of 50 calls a day) then once you start managing client you are expected to hit 30 calls a day
- Everything is tracked in the company - how many calls you've done, total duration on the phone, response time to clients, and internal content you open etc - these are all brought up in performance reviews.
- Repetitive work - Speaking with tenured employees with 2+ years of experience, they're doing 90% of the same work you are doing when you first join - hard to see career progression here
- Many senior employees 3 years+ , managers, VPs don't have a strong work-life balance and seem burnt out due to workload. Average tenure is less then 3 years for a reason.
- Poor Diversity and Inclusion - strong gender equality with a lot of female leadership but poor racial diversity - most of the workforce are white and come from a middle-class background
