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      ServiceNow

      Engaged Employer

      ServiceNow reviews

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      4.1

      81% would recommend to a friend

      (5,669 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      78% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.2

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,669 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      1.0
      May 1, 2026

      Great colleagues, but culture and management have declined

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Worked with a lot of great colleagues. Servicenow used to be the best company to work for (not today).

      Cons

      The 'Hungry and humble' culture is gone. It is all about looking good towards management, and not listening to customers. EMEA leadership favour females when hiring and promoting, and even speaks openly about it. Tech stack is dated, and becoming too complex to implement and maintain. Customers complain about constant price increases and little focus on helping them get value.

      5.0
      Apr 30, 2026

      Supportive teams with strong internal mobility, but work is specialized

      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Teams are supportive and willing to help each other. People are generally approachable, and knowledge sharing is strong. You’ll often find senior engineers and managers willing to guide you. There’s a lot of internal mobility and learning opportunities. Team culture is great. Everybody will be given equal respect and reponsibilities.

      Cons

      The work is more platform-focused, which is valuable but slightly specialized compared to broader full-stack roles. Your experience depends heavily on your manager and org.

      Viewing 55 - 57 of 5,669 Reviews
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      Glassdoor has 6,602 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.