ServiceNow reviews

4.1

81% would recommend to a friend

(5,669 total reviews)
avatar

Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,669 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
5.0
Oct 10, 2013

A true assessment

Recommend
CEO approval
Business Outlook

Pros

Company culture - put up or shut up. ServiceNow is a transformational technology and the firm does not apologize about wanting drivers - those who are A players move up and fast. If are passionate about your wrok, the team and the product - you wil make make a lot of money and advance in your career. I have had 3 promotions in 2 1/2 years.

Cons

Not a place for the meek or those who just want to clock in/clock out. The people who rate company low were passengers and probably were not a good fit.

5.0
Oct 7, 2013
Recommend
CEO approval
Business Outlook

Pros

We're medium-sized and growing. There are lots of ways to contribute, and the company is open to all sorts of input and contribution. We want a great culture but aren't sure how to build it- SO much better than arrogant companies that sweep the politics under the rugs. We want great software and are keenly aware that "best practices" of today aren't sufficient to address the real-world challenges in creating software for tomorrow, nor do they mean are already-created software doesn't need improving. We also have some great company-wide communication, from people at all levels of the organization. Come add your voice, and your camaraderie.

Cons

This is a real company with real challenges. It's not a place where you can simply do what you do well.

2.0
Oct 5, 2013
Recommend
CEO approval
Business Outlook

Pros

Macbook work Laptop, good coffeemaker

Cons

Midlevel Management seems to be unwilled to roll sleeves up or go into details to enhance results, lag of implemented processes lead to sets of criterias and report KPI s (like on activity) that do not translate into actionable let alone scaleable or planable results. Allmost all international sales staff in the EU HQ staff is either underperfomant midlevel crownies that once where with EMC or are desperate enough to start with servicenow for what is average salary at a premium price location combined with Quotas that do not appropriately actual value delivered and revenue generated as based on some underperfomant senior Managers inappropriate KPI s that fosters mediocracity as well as incentivizing hit and run deals over broader share at the clients vallet in Presales and Marketing and then having to rely on field sales to catch up on all that was missed due incapability of management to deliver appropriate value. I know former collegues of two of the guys so it is save to say that mediocracity hiding in behind titles like "director" is the line of proceeding they are good at and with no ability or aspiration to change but lots of efforts spent in obfuscation and blame-shifting of uncerperfomance of their departments. This applies to the specific non-US office location i worked at, it may be different in other locations

Viewing 5632 - 5634 of 5,669 Reviews

Glassdoor has 6,602 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.