Sephora reviews

3.7

65% would recommend to a friend

(9,597 total reviews)
avatar

Guillaume Motte

81% approve of CEO

56% positive business outlook

Sephora has an employee rating of 3.7 out of 5 stars, based on 9,597 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sephora employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

10K reviews
2.0
Jan 29, 2019

Values? Inaction

Recommend
CEO approval
Business Outlook

Pros

Interesting day-to-day work; fast paced, never boring. Sephora generally hires talented people.

Cons

Failure to live up to publicly stated corporate values of Work Life Balance and Respect for All. Meeting-intense culture (all day back-to-backs). Minimal diversity within many large departments. HR and others openly joked about “the one male” in the room on several occasions, resulting in an uncomfortable environment. Multiple instances of senior marketing leadership engaging in retaliation for those perceived to make the individual look bad. Unwillingness to paint a true, complete picture of business results – leadership is focused on “marketing the marketing”, while omitting or minimizing any unfavorable results. Bullying behaviors that are reported to HR – and widely acknowledge by the VP community – are allowed to continue, contributing to an overall toxic environment. Surprisingly poor maternity leave policy. Huge exodus of talent in the past year.

1.0
May 15, 2014
Recommend
CEO approval
Business Outlook

Pros

SF Headquarters is convenient to get to through mass-transit. Sometimes you get free samples of product, which is always fun. Having Sephora on your resume is a gain.

Cons

The whole atmosphere felt like a bad high school movie: sorority-clique staff, usually incompetent and attaining the job through connections rather than knowledge in the field. Promotions are based on favoritism rather than measured work achievement. There is no job security, which I saw at HQ when one girl was fired on the spot for nothing specific. Working hard, putting in late hours, and going above the call of duty is not recognized, even verbally. I saw many talented people, from full-time workers to unpaid interns, be verbally abused, overworked, disrespected, and quickly discarded, or run far away when they witnessed such events happen to others.

1.0
Feb 1, 2020

I think I had PTSD from working at Sephora

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

We do occasionally get gratis, but even that has gone down

Cons

The Merchandising team is hands-down the most toxic work environment I have ever been a part of. The amount of times myself, or my coworkers, sat in our cubicles and just cried is insane. There is no support, no work-life balance, and everybody is constantly backstabbing each other and willing to throw anybody under the bus to protect themselves or get a leg up. I have worked in the beauty industry my entire life and it was always my goal to work at Sephora. I'm so disappointed in what the company has become. Managers are constantly stealing ideas from junior employees. Nobody ever share credit or even gives opportunities to develop and grow. I had to leave Sephora because I was seriously concerned for my mental health. If you are reading this, please reconsidering employment at Sephora.

Viewing 55 - 57 of 9,597 Reviews

Glassdoor has 12,203 Sephora reviews submitted anonymously by Sephora employees. Read employee reviews and ratings on Glassdoor to decide if Sephora is right for you.