Sephora reviews

3.7

65% would recommend to a friend

(9,597 total reviews)
avatar

Guillaume Motte

81% approve of CEO

56% positive business outlook

Sephora has an employee rating of 3.7 out of 5 stars, based on 9,597 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sephora employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

10K reviews
5.0
Nov 6, 2014
Recommend
CEO approval
Business Outlook

Pros

#1 - People. I work at the HQ and I was worried coming from tech industry (no beauty experience) that this was going to be like Devil Wears Prada and everyone ate air sandwiches for lunch and wore the most expensive designer outfits imaginable. NOT the case. This company is filled with incredibly sharp, passionate, and "real" people. The pace is CRAZY here, but we're all in it together and there is a lot of (successful) cross functional partnership. It's a very collegiate, passionate culture. #2 - Career Opportunities. The company is growing so quickly, we're constantly creating new teams and taskforces. Sephora has a very lean organization for the size of the business it generates so you have the opportunity to wear many hats and try new things. #3 - Work Life Balance... tricky because this is so subjective and really depends on the department, but it's one of the company's values and most senior leaders are big proponents of maintaining a balance (and they lead by example) #4 - Bonus. The company has paid out ABOVE bonus target for the last several years. Not many companies can say that. #5 - Innovation. A lot of companies claim to be innovative but only few are. Sephora is truly innovative in its merchandising practices, technology, retail ops, and eCommerce/mobile functions. It's very cool to be a company that wins but never gets complacent.

Cons

#1 - Internal systems/processes (or lack thereof). It's shocking how old some of the processes and systems are here. It's on the senior leadership team's radar to update, but it can be incredibly frustrating, causing you to be less efficient than you'd like to be. #2 - Decisions are often made to start programs or initiatives without the proper planning, resources, or buy-in #3 - Ultimately, we report to LVMH and there can sometimes be a disconnect between San Francisco and Paris

2.0
Dec 7, 2018

Look Out

Recommend
CEO approval
Business Outlook

Pros

Great Products! The people in stores are generally so great and very friendly!

Cons

Unfortunately there is very much a "Mean Girl" culture at Sephora (corporate NOT Stores) If you are willing and prepared to go into that lions den be sure you're eyes are wide open. There is a lot, I mean a lot, of gossip, back bitting and very little camaraderie. It's so sad because you really want this to be a woman empowerment kind of place when it's actually a living embodiment of all the negative stereotypes that follow corporate women around. Some of the leadership don't know and a lot of the leadership simply don't care. Many of the female leaders are in competition with each other so they don't care if other EAs of other execs are getting abused or mistreated.

5.0
Apr 23, 2019
Recommend
CEO approval
Business Outlook

Pros

Passionate people, dedicated to the success of the company, brands and individuals. The clearest pathways to success I've had at any company with a strong focus on career development. Innovative, open to ideas from ANYONE. Great bonus structure. Plus, it's FUN!

Cons

This specific position was away from the headquarter office in San Francisco which made the connection a bit harder. Depending on the department, promotions and financial increases can be very slow.

Viewing 52 - 54 of 9,597 Reviews

Glassdoor has 12,203 Sephora reviews submitted anonymously by Sephora employees. Read employee reviews and ratings on Glassdoor to decide if Sephora is right for you.