Paychex reviews

3.1

46% would recommend to a friend

(5,969 total reviews)
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John Gibson

48% approve of CEO

45% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 5,969 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Apr 14, 2019
Recommend
CEO approval
Business Outlook

Pros

Health benefits and an on-site cafeteria.

Cons

They force you to ask for permission to use the bathroom in a group chat for everyone to see. No time granted for any personal or professional development. Supervisors will message you after 30 seconds of not being Available on the phones and ask you why you’re unavailable. Then those same supervisors leave early 3 out of 5 days a week.

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Paychex Response
7y
Thank you for leaving this review. We apologize that your experience with Paychex has been negative. Based on your feedback we can see there is room for improvement. If you would like a further discussion regarding your feedback, please contact employee_relations@paychex.com. We will be following up on these concerns and would like to thank you for sharing your experience.
2.0
Oct 19, 2018
Recommend
CEO approval
Business Outlook

Pros

Easy to get and keep your job as long as you stick to what your manager tells you what to do. So If you're a C-rate developer that's just looking to follow directions to collect a paycheck with decent benefits, then Paychex is the place for you.

Cons

But if you're anything more than that, you'll probably begin to find the work lackluster and boring, as your role is generally so compartmentalized that any attempt to handle more scope and context is seen as a threat to your co-workers, and as a distraction by your managers. You'll probably begin to feel like you are being held back and your skills are being squandered, as you're generally trusted with the same level of responsibility as a grade-schooler, which is evident by the rules and restrictions around the use of your local machine, the processes, procedures, and required approvals for requesting additional resources, and the counter-productive culture at Paychex that inhibits smart individuals from utilizing their best judgement when making decisions. Furthermore, the constant revolving door of talented software developers will likely discourage you from wanting to stay for very long anyway. As soon as you're able to get to know your talented colleagues in the different parts of the organization, they'll likely move onto other bigger and better things (along with more appropriate compensation). Every once and a while, you'll come into contact with a few incredibly bright folks that have stayed behind. The title of this review sort of embodies the irony that underpins most of the development culture at Paychex: you will be entrusted with access to the systems that pays millions of Americans every day and process billions of dollars in transactions, but because they can't trust some high school dropout making minimum wage with responsible internet usage, you can't be trusted either. If you're the type of developer that is hungry for knowledge, responsibility, and rewarding work, Paychex is not the place for you.

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Paychex Response
7y
Thank you for your review. We’re disappointed to hear that this has been your experience at Paychex. Our developers are an integral part of our organization – creating and improving the products that make Paychex an industry leader. We’d like an opportunity to discuss your experience further and hope to resolve this with a positive outcome. We invite you to contact Abby Mastrella, Human Resources Business Partner, at ajmastrella@paychex.com. We look forward to hearing from you soon.
4.0
Sep 29, 2017
Recommend
CEO approval
Business Outlook

Pros

Job security. As long as your job performance is at least satisfactory, you will be a Paychex employee for a long time. Medical Benefits Good, Vision and Dental are average. 401(K) Match (if you contribute 8% they will match you 4%). You are the driver of your own growth, your supervisor will provide you with the tools and help guide you in the right direction. From a shareholder perspective, PAYX currently holds zero debt. (See job security above).

Cons

Lower than Market Value pay- Expect to get 15-25% less than your glass door “market worth.” This is why they have no debt as a company. TIP- Don’t be afraid to negotiate your pay; especially if you have experience in the area you are applying for. If they offer you blank, say thank you and dive right back into your achievements and prior experience. Sell yourself. Paychex just moved from an Annual Review process to a quarterly review process or a “4x4” for its employees. Having experienced this new review process it seems excessive and puts unnecessary stress on employees, supervisors, and management when the time could best be utilized on job tasks. Instead of once a year in early August, you have to write about why you’re a good employee 3 more times a year and then your supervisor has to review it and meet with you. Oh and the managers have to review your supervisor three more times a year too and so on and so forth. Groupthink- More so in recent years, friends that get promoted then promote their friends regardless if you are more qualified. This applies for males and females. In the end, you have a team where the supervisors and management are close outside of work and the actual team can feel isolated or become paranoid that if one person in the management clique of 5 doesn’t think you’re worth your pay then it’s all over. With this company, just like many others, perception is everything. Your internal perception is the unsaid 7th value of Paychex. If your good at Survivor (yes the TV show) you will be just fine.

Viewing 49 - 51 of 5,969 Reviews

Glassdoor has 6,140 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.