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      OpenTable

      Part of Booking Holdings

      Engaged Employer

      OpenTable reviews

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      4.0

      76% would recommend to a friend

      (670 total reviews)
      avatar

      Debby Soo

      77% approve of CEO

      74% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.2

      Work/Life balance

      4.1

      Compensation and benefits

      4.0

      Culture & values

      3.8

      Senior management

      3.8

      Career opportunities

      OpenTable has an employee rating of 4.0 out of 5 stars, based on 670 company reviews on Glassdoor which indicates that most employees have a good working experience there. The OpenTable employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      670 reviews
      3.0
      Mar 30, 2017

      Clunky and disorganized but well intended

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Playful environment, good people, a true sense of comradery, attractive and modern office space, nice kitchen and lounge area. Good benefits and PTO program. I feel more valued here than I have at any other call center I've worked at and certainly more at my last job. There is minimal push to hit prefixed stats, so it's quality before quantity, which is refreshing.

      Cons

      Grossly underpaid for the level of technical expertise and vast and varied system knowledge required. The "top down" management style creates more problems than it can solve. Departments do not seem to be educated on what the others departments do. Some departments have no appreciation for the people (ie, look down upon) on the front line at the call center. Certain programs are just broken and need a make over. Only a couple of supervisors have experience with OpenTable, thus leaving the rest unable to support and up-train their team adequately. Likewise, training is provided by a good guy, but who has minimal exposure and experience with the products. The opportunities to excel in new endeavors or roles seem shrouded at best.

      avatar
      OpenTable Response
      9y
      Your candor is invaluable to our growth and I appreciate your feedback. As we continue growing our Denver contact center, we aim to refine and improve our training programs to be as effective as possible. Thank you for taking the time to share your thoughts with us.
      2.0
      Sep 4, 2015

      Cheap

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Technologies used are up to date. Flexibility in choosing technologies to solve problems. Convenient location.

      Cons

      Business does not value employees. Resistance to providing meaningful benefits/perks for employees (cheap). Management seems incompetent.

      5.0
      Dec 26, 2014

      Good work, good People and good times.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The People - An intelligent and collaborative workforce that makes it enjoyable to come into work every day. Everyone does seem to respect one another professionally as well as personally; the people are genuinely nice. People also ask the right questions, and move forward on ideas accordingly (Decisions are thoughtout and most of the time are backed with data). The Location - Downtown San Francisco. Can't really beat where the HQ is, and the office space is welcoming. The Happy Hours - Creatively themed and a lot of fun. Not overproduced (nor a waste of dollars) these events typically are centered around the employees. Most notable have been Halloween, Kentucky Derby with employees riding large toy horses around the office, St. Patricks Day and then the impromptu happy hours that happen out of thin air and typically include people from various departments. Base salary is competitive and the RSUs add a nice touch. Happy with the benefits too. Seems to be a time for opportunity and growth for the business and me as an employee. I'm excited for the growth of the product.

      Cons

      At times I feel like the work hours can be a little long in comparison to my friends that work at other companies in the Bay Area but in all honesty I think this could also be a result of me not feeling the need to rush out of the office right at 5pm. (The hours are better than east coast NYC hours) 401K match seems slightly low but the RSUs make up for it.

      Viewing 67 - 69 of 670 Reviews
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      Glassdoor has 721 OpenTable reviews submitted anonymously by OpenTable employees. Read employee reviews and ratings on Glassdoor to decide if OpenTable is right for you.