OpenTable reviews

4.0

76% would recommend to a friend

(670 total reviews)
avatar

Debby Soo

77% approve of CEO

74% positive business outlook

OpenTable has an employee rating of 4.0 out of 5 stars, based on 670 company reviews on Glassdoor which indicates that most employees have a good working experience there. The OpenTable employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

670 reviews
3.0
May 17, 2016
Recommend
CEO approval
Business Outlook

Pros

Overall, a really talented, knowledgeable, friendly group of people to have worked with. It was a company with a fun area to work on (food and restaurants). Compensation relatively competitive.

Cons

The company has been growing but hasn't staffed managers that are handling it well. The current management in place isn't trusting employees, which is tragic because there are a lot of talented folks here. Instead of delegating, management is being more hell-bent on instituting rigid processes that everyone needs to fall into line with versus actually managing the people, knowledge, and skillsets they have working under them. Classic case of a medium-sized company bloating itself into an inhumane corporation. Process has become more important than results, which puts OpenTable in an odd position because there's definitely a sense that the Priceline Group (which bought OpenTable) has become increasingly frustrated that their recent acquisition isn't producing results fast enough.

2.0
Jun 17, 2015
Recommend
CEO approval
Business Outlook

Pros

Extremely great work-life balance, and I'm almost shocked to read other's who wrote that as a con. Most of the employees in SF have families and tend to leave around 6pm every day. Almost all my colleagues are super friendly and great to work with. Plus, we're all foodies! I've never found so many great places to eat in the city than during my time here at OpenTable. There's a lot of passion for making the best restaurant experience. Everyone from the bottom of the company really believes in the mission.

Cons

With that said, where do I begin with the cons? First off, the CEO is hardly around and makes bizarre low-level decisions without entrusting of his direct reports. Another exec is completely out of touch with their org other than a couple projects that interest them. This makes communication a gigantic hurdle and employee promotions a struggle. Another team came in from an acquisition with an *extremely* toxic employee who insults everyone around them causing stress and damaging to the culture and still manages to get praised by the exec team. We have a very tiny budget for anything that increases employee happiness. Only a few employees have standing desks, and there's only a couple boxes of fruit for 400+ employees, and we share low quality Costco sugar snacks. The office manager does care about this problem, but there's little they can do given the unreasonable constraint on budget.

3.0
Mar 18, 2015

Powering great dining experiences... Just not for our employees.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great location, interesting and challenging work, fair compensation.

Cons

If you see a recruiting blurb that says "well-stocked kitchen", don't believe it. It's definitely a trap.

Viewing 55 - 57 of 670 Reviews

Glassdoor has 721 OpenTable reviews submitted anonymously by OpenTable employees. Read employee reviews and ratings on Glassdoor to decide if OpenTable is right for you.