HubSpot reviews

3.4

55% would recommend to a friend

(4,146 total reviews)
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Yamini Rangan

65% approve of CEO

49% positive business outlook

HubSpot has an employee rating of 3.4 out of 5 stars, based on 4,146 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HubSpot employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

4K reviews
1.0
May 12, 2023
Recommend
CEO approval
Business Outlook

Pros

Great company name to have on your resume, good benefits, WFH flexibility

Cons

I'm not sure how HubSpot is ranked so high on best places to work, the culture (at least on the corporate sales side) is hands down, the worst I have ever seen. Unfortunately, a lot of the success at HubSpot comes down to 1. your territory and 2. your manager. If either, or both of those are lacking, you're in trouble. Product has potential in the enterprise space, but there is a long way to go. Management measures "enterprise" (which are really mid market) reps on a monthly quota which in "enterprise" sales, is unrealistic. Leadership also recently rolled out what's called "breakfast club" for reps that are below 70% of their monthly number. Basically, that entails sending an email every Friday to your manager, director, and VP explaining why you missed your number, what you are doing to improve for next month, and laying out all of your KPIs and metrics. This means you can hit 400% of your number one month, then 68% of your number the next month, and you will still be put in breakfast club. Love being micro-managed? HubSpot's your place. There is close to no onboarding when you start, and you are expected to be a pro in all of HubSpot's "hubs" meaning Sales, Marketing, Service, Operations, and CMS. In regards to parental leave- YES, you have 16 weeks which is wonderful HOWEVER- be prepared to ramp back up within weeks or you will be put on PIP. HubSpot does a great job hyping up the 16 week leave but what they don't mention is the ramp period when you get back. Beware. HubSpot also takes Woke Culture to the next level and if you're not bought in, you're an outcast. All in all, I would strongly, strongly suggest looking elsewhere.

2.0
Jul 25, 2023

Clique-y Club

Recommend
CEO approval
Business Outlook

Pros

Leadership is very transparent and humble, often recognizing areas they need to improve and actually taking steps to improve them. They are not afraid to admit where they've gotten something wrong. There are some excellent new leaders that we have brought in product that have great expertise, maturity, and empathy. I'm excited to see what they can do. Great PTO. HS also does a great job of supporting big life moments, good and bad. I really appreciate the human touch and empathy the company takes here. Lots of cons, but some of these are pervasive in tech and not unique to HS sadly.

Cons

- HubSpot is like a high school clique where those that are "insiders" are protected and promoted often at the expense of more skilled, smarter, mature, and more empathetic leaders. If you don't "fit in" to the HS way, you won't go anywhere and the "HS way", at least in product, often favors the men that have been here a long time and are now at the top. See the other brave reviewers here that have spoken out about how HS treats people with differing opinions, styles, etc. - We also vastly undervalue design and this seems to be getting worse by the day. We hire such talented designers and then don't give them the room or voice to lend their expertise. - Over the past year, the amount of autonomy of teams has dissipated. While this is to be expected as a company scales, some parts of this org now have highly paid, smart, and skilled IC's and middle managers who are basically just executing on the orders from people at the very top (again beware if you voice a different opinion).

1.0
Jun 3, 2023
Recommend
CEO approval
Business Outlook

Pros

- Remote - Decent WFH equipment options - Decent flagship office in Boston though the Davenport closed

Cons

A popular saying has always been employees leave bad managers and not good companies. I left extreme micromanagement. HubSpot sales became so toxic anxiety overall monthly quota attainment would wake me up at night and morning - leaving me with rarely any good nights of sleep. Being constantly harassed on Slack for every single deal. Needing to know my wearability constantly. Not being treated with empathy from direct management about the market vs the messaging relayed about uncertain economies in executive AMAs. I left because of extremely bad management all around. This is from the top down. Leadership starting from the c-suite to direct sales management that has declined so quickly. Company trust is completely lacking. The CEO and board of directors really screwed up and lied to all of HubSpot about layoffs. Telling the organization that we were doing “OK” as a company. I wasn’t laid off but I wish I had the option to be. This way I wouldn’t have killed myself overworking for a company who doesn’t care about its employees. Always checking my email for any qualified leads that would seldom come in and out of fear that it would rotated to another sales rep if I dare to truly take time off. Never taking a true vacation except the Global Week of Rest. Unlimited PTO is a fallacy for salespeople here on a monthly quota. I hated working here since the economy took a nose dive and SaaS in general plateaued. I truly wish I had the option to be laid off. But it’s no wonder salespeople here are last to be laid off because they can let you go at any time and give you very little severance compared to those who were actually laid off. You are a number at HubSpot. I wasn’t cared for by a single HR or management person. Believe me I’ve tried to voice my concerns every chance I got. Did I need to speak to Dharmesh or someone else? Instead of anyone being there to listen besides those on the selling frontline with me, I was constantly rebuffed. Ignored by Katie Burke who wrote a very perfectly curated response indicating her concern to my feedback of HubSpot becoming toxic, but then deflecting me to her assistant. Trying to talk to HR, but they only act as an “advisory role” and refused to hear any feedback - telling me to go to my direct manager and director. Everything fell on deaf ears. Thanks a lot guys. I devoted night and day to this company and management was just terrible all around. Here, you are just your numbers, not humanized. Empathy as a core value? I have yet to see it in the management level anywhere. Beware and please do yourself a favor and look elsewhere unless you want to play Russian roulette for who you get for a director and manager. Oh, and being paid under the average salary for your job when you have to prospect, run discovery calls, demo, and negotiate all by yourself. Many of my friends have felt absolute pity for me and appreciate their own managers and organizations all the more after seeing how I was micromanaged and treated. They’ve worked for much more, took their vacations while I sacrificed time with my family and lowered quality of my life. HubSpot is like that cute girl that you really want to date, but you end up taking her swimming and all her glamorous makeup comes off. Only then do you realize she looks nothing like she does with her makeup, were completely catfished/deceived, yet stuck with her because in the world of tech layoffs and overall crap economy for tech sales, you are stuck for lack of better options. I’m leaving the first chance I get with an alternate offer elsewhere. I am and was stuck out of lack of options because many companies froze hiring. Being stuck is not a good reason to stay. HubSpot, you know sales morale is down. You are becoming a corporation that bleeds talent. You are not reflecting the core values you tote about anymore. Especially in empathy and transparency. Do better.

Viewing 43 - 45 of 4,146 Reviews

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