- The interviews for higher positions are very tough and sought after. Even if your overall call statistics are great if you mess up the interview it is not likely you will get the higher position. For instance I am ranked #3 out of 217 agents on the floor and was given the Top Team Performer award but still did not receive the manager position after applying twice due to my messing up on an interview
- Strict schedule adherence. They have an attendance desk that keeps an eye on every agent and if you are more than one minute late come from your break they will let you know. This was a problem for me at first as I was a bit of a slacker but now that I've shaped up a bit I have nearly perfect adherence.
- Dont let them fool you, if you are joining Sony you will be expected to upsell a product on every call and to upsell a warranty on certain qualifying calls. Again, not much of a problem if you actually try but a lot of people complain about it but theyre the first to either quit or be let go anyways.
- A tad low-paying given other call centers in Las vegas but if you are good at what you do they will reward you and give you many opportunities to move up.
