Foundever reviews

3.9

77% would recommend to a friend

(19,143 total reviews)
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Laurent Uberti

83% approve of CEO

70% positive business outlook

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,143 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Télécommunications industry (3.5 stars).

Reviews by job title

19K reviews
1.0
Jul 19, 2019

Horrible

Recommend
CEO approval
Business Outlook

Pros

Working from home is great

Cons

My family and I were in a house fire and lost everything. I notified my supervisor and they gabe me time off because at this point we were homeless. 1 month later I got a notice where Sitel filed a $2500 small claims toward me for not returning a USB. I was told I would get something in the mail to send it back and never did. I had my mail held at the post office and checked on it everyday and nothing.

1.0
Mar 18, 2018
Recommend
CEO approval
Business Outlook

Pros

no pros at all. would not recommend

Cons

i decided to no longer work for Sitel because they are very unorganized. I asked them to update my address so my check could be sent out to the correct address before it was issued. I later found out that they failed to do so and also charged my 15$ for the stop payment even though the issue wasn't on my end. Its been over a month and is still have no received the money for the hours that i worked for! Alorica or Live Ops is a better bet,

3.0
Mar 2, 2015
Recommend
CEO approval
Business Outlook

Pros

The hiring process was smooth. The trainer was very kind. I enjoyed the opportunity to help my customers with their problems. I found that part of the work to be a rewarding challenge. I also was happy to be able to work from home, because I live in a small town and employment opportunities are few and far between unless you are working in fast food, even with a degree.

Cons

Where do I start with the cons? I have very strong views about work-ethics as well as how an effective leader should act. That being said, I believe it is ridiculous to not allow an employee to make a reasonable request for a specific day off (in this case for a doctors appointment that has been set months in advance), or to punish an individual for calling off work when legitimately sick (had doctors statements and was never asked for them or told how to send them in). Additionally, I also feel very strongly that it is unacceptable for agents to not be logged in when scheduled for a shift unless there is a reason which they have made known to a supervisor. Finally, food-delivery is not an incentive. Pizza parties are for grown-ups not children.

Viewing 58 - 60 of 19,143 Reviews

Glassdoor has 24,568 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.