Out of touch with the industry, their customers, and their sales force. The only people they care about catering to anymore is the stockholders. They micro manage sales people to death with constant CRM management, planned daily sales calls, with management just "randomly" dropping in to your planned calls to check on you. They believe cut costs anyway they can, and when you think they can't get any cheaper.... they do it again. They complain about losing market share, and then hamstring their sales people by taking away the ability to use samples, stop allowing specialists to work in the field (due to not wanting to pay their vehicle expenses), and even dont let district managers work in their districts for the same reason. They try to convince customers that Sysco has the best customer service when they have the worst of all of the foodservice suppliers by far. They literally will do the absolute least a customer will allow them to get away with, and then even if a customer leaves over it, they still won't do any more to win them back.
