Under Pay but Benefits Awesome - Platinum Account Manager Paychex Employee Review

4.0
Sep 29, 2017
Recommend
CEO approval
Business Outlook

Pros

Job security. As long as your job performance is at least satisfactory, you will be a Paychex employee for a long time. Medical Benefits Good, Vision and Dental are average. 401(K) Match (if you contribute 8% they will match you 4%). You are the driver of your own growth, your supervisor will provide you with the tools and help guide you in the right direction. From a shareholder perspective, PAYX currently holds zero debt. (See job security above).

Cons

Lower than Market Value pay- Expect to get 15-25% less than your glass door “market worth.” This is why they have no debt as a company. TIP- Don’t be afraid to negotiate your pay; especially if you have experience in the area you are applying for. If they offer you blank, say thank you and dive right back into your achievements and prior experience. Sell yourself. Paychex just moved from an Annual Review process to a quarterly review process or a “4x4” for its employees. Having experienced this new review process it seems excessive and puts unnecessary stress on employees, supervisors, and management when the time could best be utilized on job tasks. Instead of once a year in early August, you have to write about why you’re a good employee 3 more times a year and then your supervisor has to review it and meet with you. Oh and the managers have to review your supervisor three more times a year too and so on and so forth. Groupthink- More so in recent years, friends that get promoted then promote their friends regardless if you are more qualified. This applies for males and females. In the end, you have a team where the supervisors and management are close outside of work and the actual team can feel isolated or become paranoid that if one person in the management clique of 5 doesn’t think you’re worth your pay then it’s all over. With this company, just like many others, perception is everything. Your internal perception is the unsaid 7th value of Paychex. If your good at Survivor (yes the TV show) you will be just fine.

Explore other reviews about Paychex

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

- Sales training - Team support - Goal oriented work

Cons

Day to day misaligned with company values

1.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Nothing is good about working here.

Cons

Nobody is ever held accountable. Pay is awful. Benefits were all moved out of state, so all providers in the area are all out of network. Jobs are being moved to India. The list goes on. Sales is the absolute favorite department in the entire company. Nothing sales can do is ever wrong, even when they give false information to clients and then the support team has to deal with the fallback. Don't get me started on Payroll.... the entire department has gone to the wind. I honestly don't know how this company ever did good with payroll services. The #1 complaint i got from every single client I interacted with was they could never get ahold of their Payroll Specialist. The company's response to this was to start making other departments learn payroll duties. This year they moved insurance benefits to a plan out of Arkansas, which made every provider I was already seeing become out of network. I had my first major medical scare of my adulthood and ended up paying a few grand out of pocket because U of R was out of network. Promotions are non existent. They make you apply and interview for any role you want to move into. There is nothing good about working here, and i would advise anyone to stay away from them.

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