If you have aspirations and ambitions to grow within the company even if you have all the experience, education, and qualifications, forget about it. Don't bother with work ethics and performance. They don't hire or promote based on merit. Nepotism is the system here. If you are not close with the management, even if you are over qualified, they don't care. Just watch incompetent people get promoted before you simply because they are close behind closed doors with the bosses. And then they wonder why their site performance is failing and put more pressure on agents and blame it on poor team morale. They will condition you to lie to clients during client visits. Don't take the leadership word at face value as they lack integrity, they will tell you one thing then lie about it later. Get used to being gaslighted here. People leave faster than they could get people to stay. You hear supervisors/team leads/coaches talk how bad the management it and are always looking for other opportunities outside the company because they know that the system is rigged against them.