Need to have Better Communication and Professionalism - Licensed Insurance Call Center Agent Foundever Employee Review

1.0
Jul 2, 2020
Recommend
CEO approval
Business Outlook

Pros

Haven't started working the position yet.

Cons

From my own experience this company has no lack of professionalism or communication. I was hired for the work from home position completed all the on-boarding paperwork I was emailed. I can never get in contact with the "trainer" but the trainer can send emails at 2 am about completing the next step of the on-boarding process. I was scheduled to do "Orientation" on July 3rd but they wanted me to come on site to finish more paperwork but I didn't get an email about it until 2 am and I notify the trainer letting him know that this last minute and I cannot make it on site but didn't get a response back until the next day at 2 am. I called voicemail full. I sent a text and got a response saying "this position is already filled and have no more classes left" but was not informed that the class was fulled. I am the one emailing them for more information and not getting anything back. I dislike that I am getting emails about the positions at 2 am in the morning, how do you know that I am not asleep around that time.

Explore other reviews about Foundever

5.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

7 week training to get a person ready to go into production.

Cons

Work hours depends on clients needs. So hours may vary.

2.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Work at home is the only pro

Cons

The pay, the people do not want to help when needed when you have qu4stions, customers are rude and hateful, trainers do not train very well at all, they do not communicate very well with you. Training is terrible. Be prepared to be thrown to the phones the second week of training. This job is mentally draining.

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