DO NOT WORK FOR B&M - Customer Service Manager B&M Retail Employee Review

1.0
Jan 29, 2024
Recommend
CEO approval
Business Outlook

Pros

The people you work with are the sole pro about working for this company.

Cons

After 7 long years, I have finally managed to escape employment at B&M. I first knew it was time to go during COVID, when it was made clear that the company cares about one thing and one thing only: money. I knew the company didn't care about its employees already, but it wasn't until COVID that they made it very apparent, and it has only gotten worse since then. Anyway, no-one's going to read paragraphs of text, so here are some bullet points: - Terrible wage / salary. - Frequent payroll cuts with no regard for the amount of people needed to keep the store running. - Workload is not taken into account when these cuts are made, resulting in the store falling behind and low morale. - Area manager is disgustingly rude (especially to the store managers) and has an overly inflated ego. Fake and nice to your face, rude and condescending through e-mail and WhatsApp. - Constantly spoken down to by head office, especially by the IT, profit protection and payroll departments. - Visits from mystery shoppers and area managers are CONSTANT and just distract people from actually getting anything done other than making the store look "nice" when it's reported someone is on their way. If I deter even one person from applying to work for this company then writing this review has been worth it. You are not a person to these people. You are nothing to them but a body. Find an employer who will treat you with respect, because this is something you won't find with B&M.

Explore other reviews about B&M Retail

5.0
Sep 29, 2024
Recommend
CEO approval
Business Outlook

Pros

Career Advancement Opportunities: Many employees report opportunities for promotions and career development within the company.

Cons

Long Hours: Some employees may experience long shifts, particularly during busy seasons or holidays.

2.0
Nov 28, 2024
Recommend
CEO approval
Business Outlook

Pros

flexible good environment networking great employee management great organization

Cons

overwork-load bad customer encounter tiring poor work/life balance

See reviews by: Helpful|Rating|Date|All