First and foremost, this is not CHUBB. It is ACE American Insurance Company D/B/A CHUBB. Understanding this fact helps to explain how and why the leadership Discipline Leaders and those above them in the chain-of-command are unpolished, course, and foul mouth, similar to what I would expect to see from a group of warehouse employee roughnecks. Do not accept a job offer, especially in an Officer level position like I did via only video interviewing. I conducted one phone interview with the recruiter, one 45-minute video interview with the hiring manager and one 30-minute video interview with the hiring managers’ boss. Was informed during these virtual interviews they had been looking to fill the role for over 6 months (red flag #1). The role required relocation to a Service Center but there was not the ability to have an on-site interview prior to accepting the job. They will claim this was due to COVID but at the time of my interview the pandemic was subsiding, and I had proof of being fully vaccinated. This was a cheap way out on their end.
Once accepting the role, I quickly realized there were recently several layoffs and other cutbacks. I was looked to perform the job of at least 3 employees not including the additional assessment they were wanting me to complete on the current state of their Service Centers along with recommendations of a future state. Normally, this is what you will hire an external professional services firm such as one of the Big 4 consultancies to complete with approximately 3-5 resources over an 8–12-week period. It would have allowed for an external point of view without internal political influence and interference. They didn't want to spend the money for this. I recognized within the first two weeks that the role I was placed into and what management was wanting me to execute would not be sustainable! I would have resigned within the first two weeks but unfortunately, they had already invested in relocation costs, and I was stuck in Virginia. I was also alarmed to see my predecessor had departed the building so quickly that she left a lot of personal items in her office that I now would now occupy (red flag #2).
Attrition is a serious problem with the Service Centers and leaders are in over their head and extremely risk adverse when it comes to the most simplistic business decisions (e.g., no backbone and pretty much blow with the wind like the inflatable blow-up tube man outside car dealerships). They are managed by toxic, foul mouth intimidation and will quickly fold like a cheap suit.
There is a huge push for Return To Office (RTO) by management but these directives come from senior leadership who work remote in other parts of the country even though they have Service Center accountability. Majority of Service Center roles can be performed remote and this was realized by the business and employees during the two years of pandemic. Makes no sense to force staff back into the office to justify facilities and real-estate tax expenses and incentives for the company. All staff from entry-level through Discipline Leaders are aware of this double standard.
After a few weeks on the job, management finally realized my job was not sustainable for one employee to accomplish and my health, overall welfare, and the obvious inability to sustain a satisfactory level of performance compared to the workload requirements (e.g., Set Goals & Objectives) would result in quick burnout! Having spent thousands of dollars on relocation and a sign-on bonus, they needed an off-ramp to remove the company from those costs and the only way to accomplish this would be to wait for a window of opportunity to accuse me of “violating company policy” so I could officially be released for cause and personally responsible for these dollars. The company proceeded with defaming me over a ridiculous incident that was blown out of proportion, based on an accusation. Proof of misconduct doesn't matter with the current company's woke, virtue signaling environment, so it allows the incompetent HR department to document the complaint as founded. Very corrupt and nasty HR along with my spineless management left me in a hotel room, and I was forced to figure out how to get back home with my own money. Thank goodness I did not stay longer and end up signing a lease or purchasing a home. I guess subconsciously the hesitation was for a good reason. The political infighting in this place is bazaar and nepotism run amok !
