CarMax reviews

3.5

59% would recommend to a friend

(8,181 total reviews)
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Keith Barr

44% approve of CEO

49% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,181 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

8K reviews
2.0
Mar 24, 2010
Recommend
CEO approval
Business Outlook

Pros

Carmax is a good place to work for part time sales people who either live at home or have a real job.

Cons

It is very depressing that Carmax raises that salary of its Ceo each year but at the same time refuses to to increase the sales comission, which stayed the same since 1993, Carmax changed the bonuses for sales people so they pay out less than they did in 1993. In reality every sales consultang got a hidden paycut. it is very annoying that the quality of the cars decreased and the main focus of the company is to teach sales consultants to sell through the flaws. Manager spent more time on training and development than on doing their job which should be helping sales people to help sell cars. the business office os more concerned about hteir coorporate numbers than to help sales people with solving problems. Carmax turned into a company over the last few years that focuses more on numbers and statistics than on business of selling cars.

5.0
Mar 16, 2010
Recommend
CEO approval
Business Outlook

Pros

Everyone in the store wants to make sure you fully understand what you are doing before you are on your own. The mentor/mentee program is a great help for new hires and cuts down on the time it takes to learn everything nessecary.

Cons

there are times that the customer doesn't understand what is happening or is unhappy with the price they are buying or selling a car for. The business office is the group that recieves all of this feedback and expressions of unhappyness.

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Glassdoor has 8,350 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.