Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1054) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (323) , Sales Manager (208) , Sales (164) , Buyer (158) , Customer Specialist (143) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 753 reviews)); "Great people and very diverse" ((in 449 reviews)); "Culture is great and rewarding" ((in 334 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 305 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 164 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 550 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 450 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 281 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 236 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 236 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

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CarMax

CarMax reviews

3.5

59% would recommend to a friend

(8,181 total reviews)

Keith Barr

44% approve of CEO

49% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,181 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

Jun 8, 2010

Take care of the employees and they will take care of the customers.

Sales manager

Recommend

CEO approval

Business Outlook

Pros

CarMax is currently going back into their growth pattern so lots of opportunities will become available in the coming years

Cons

Rapid changes in the processes leaves everybodys head spinning. New programs were rolled out even before they were finalized. Focus is competency based behaviors and if you are struggeling....bye bye.

4.0

Jun 7, 2010

Great Place to Work

Lead business office administrator

Recommend

CEO approval

Business Outlook

Pros

Great training program, good team envirnoment, lots of opportunity for growth as long as you are a hard worker. Never a boring job, always some type of challange, and a fast pace envirnoment.

Cons

Retail Hours, some of the hourly associates are not as motiviated and do not do as good of a job, so you have to pick up the slack when others do not do their job or communicate.

1.0

Jun 4, 2010

Not the place it used to be

Sales manager

Recommend

CEO approval

Business Outlook

Pros

Stability Salary is competitive Benefits Some coworkers are committed to quality

Cons

Senior Management not trust-worthy No constructive feedback, only third party feedback on what Senior Managers say your opportunities The focus is no longer on customer and employees, it's only profit-making Career development has become political

Viewing 8110 - 8112 of 8,181 Reviews

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Ratings by demographic groups

Reviews by job title

Take care of the employees and they will take care of the customers.

Great Place to Work

Not the place it used to be

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