Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1054) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (323) , Sales Manager (208) , Sales (164) , Buyer (158) , Customer Specialist (143) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 753 reviews)); "Great people and very diverse" ((in 449 reviews)); "Culture is great and rewarding" ((in 334 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 305 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 164 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 550 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 450 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 281 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 236 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 236 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

59% would recommend to a friend

(8,181 total reviews)

Keith Barr

44% approve of CEO

49% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,181 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

Jun 1, 2017

Wouldn't Recommend them

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great people in the stores, a lot of hard-working people in the corporate office, but the management at corporate leaves much to be desired.

Cons

CarMax recently got a new CEO and he is a total boyscout with an accounting background and only cares about the bottom line. Refer to the cost cutting measures as a result of bringing in Boston Consulting Group. They also dropped a bomb about bonuses not getting paid a month before fiscal year end, but said 'I don't want anyone to feel disincentived.' That's a direct quote from a Vice President.

5.0

Jan 12, 2016

Manager Of Operations- responsible for production, service, and associate development.

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Compensation, communication, great team work atmosphere, feed back can be easily given, associate care and communications package, bonus, demo car, ect.

Cons

Have to move all over the U.S. to advance in position. Regionals play favorites or promise future career opportunities that cannot be delivered.

3.0

Aug 18, 2014

Great Company but the IT Department has Leadership Challenges.

Information technology

Recommend

CEO approval

Business Outlook

Pros

The company is wonderful to work for. It has great values, training, and development opportunities. The people are wonderful.

Cons

The IT leadership needs to be refreshed. There is very much a good old boys club in the organization. If you are not part of the club then you will never advance. The existing leadership makes poor decisions in staffing, software and hardware, and overall direction. The current leadership has been with the company since they were part of Circuit City and have very stale ideas.

Viewing 73 - 75 of 8,181 Reviews

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Jobs at CarMax

Business Office Associate

Business Office Associate - Part Time

Business Office Associate - Part Time

Business Office Associate

Business Office Associate - Part Time

CarMax

CarMax reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Wouldn't Recommend them

Manager Of Operations- responsible for production, service, and associate development.

Great Company but the IT Department has Leadership Challenges.

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