Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1054) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (323) , Sales Manager (208) , Sales (164) , Buyer (158) , Customer Specialist (143) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 760 reviews)); "Great people and very diverse" ((in 451 reviews)); "Culture is great and rewarding" ((in 307 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 290 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 172 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 552 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 457 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 286 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 236 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 232 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

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CarMax

CarMax reviews

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3.5

59% would recommend to a friend

(8,181 total reviews)

Keith Barr

44% approve of CEO

49% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,181 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

May 6, 2013

No cost of living adjustment for region

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Training program for someone coming in with no car sales experience is a Pro.

Cons

Doesn't matter what part of the country you work in, you get paid the same per car sold. So, if you lived in the South and moved to the North, you will not receive an adjustment for living in a higher cost of living area. LGM's do not take your management experience into consideration if you want to advance your career. I have seen people get promoted to Sales Managers because they sold over 800 cars even without a prior management background. This doesn't always make good leaders.

1.0

Apr 6, 2013

Better than Unemployment

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

Free coffee, at least not unemployed but can not wait for retirement., very poor work environment.

Cons

long hours, deals are being taken from you and nonconsistent policies applied to individuals, treated like babies. Highly micromanaged, no respect.

1.0

Mar 12, 2013

Don't plan on building a career here try to move on once you have shown other employers stability

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

In sales you are truly in control of your paycheck if you work hard and smart you can earn a decent living. Most of the people you work with are truly good people.

Cons

Management micro manages and you are not given a true definition of where to go in terms of growth. Even after you have shown success in your current position it is strictly politics. You should be compensated more on the sales side we have only received one pay increase in 20 years.

Viewing 58 - 60 of 8,181 Reviews

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Jobs at CarMax

Business Office Associate

Business Office Associate - Part Time

Business Office Associate

Business Office Associate - Part Time

Business Office Associate - Full Time

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Ratings by category

Ratings by demographic groups

Reviews by job title

No cost of living adjustment for region

Better than Unemployment

Don't plan on building a career here try to move on once you have shown other employers stability

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