CarMax reviews

3.5

59% would recommend to a friend

(8,181 total reviews)
avatar

Keith Barr

44% approve of CEO

49% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,181 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

8K reviews
1.0
Dec 24, 2019
Recommend
CEO approval
Business Outlook

Pros

The compensation and benefits are very good. You'll need it though--combat pay.

Cons

Women in Technology have zero opportunities to advance. When I joined the company, there were only two women in Director+ positions in IT. Nearly two years later, there were still only those two. Director roles stayed open for months; men were fast-tracked. Women were told they acted like "victims" or weren't technical enough. Nearly every meeting I was in, I was the only one or one of two women in the room--a meeting of 25+ people. Add to that the culture overall. "People First" is touted from the mountain top, yet those are just words on a page. It really means, "men first" or "only those we choose to be first." The environment is toxic; it was perfectly acceptable to put over 150 people in a space fire-coded for 50. You couldn't back up your chair to stand up without hitting the person behind you. Tight spaces and unrealistic deadlines made tempers flare. It was not uncommon to see a verbal altercation. It is not acceptable to point out where a team or associate is making an error or can improve. It is, however, acceptable to verbally bash and beat up on the person who would suggest (even with data) that an issue exists. Management changes their mind with the wind. Goals are not clearly defined and remain fluid--it's like trying to nail smoke to the wall. "Do the right thing" is another sentence that has no meaning. Should you have any integrity, it won't be appreciated. If you speak the truth, you will be punished for it. It matters not if your manager is bending the truth like a pretzel; if you tell the truth, you will be retaliated against. The company brings in talented people stating they want new ideas. Yet, when new ideas are brought up or change initiated, it is met with fierce resistance. Many tenured associates are "retired-in-place" and have no desire to upset the apple cart--even for the good of the company. They aren't held accountable for holding the company back either. The new people are left frustrated wondering why they were recruited to join; feeling like they were treated to a bait-and-switch. They leave and take their talents with them. When a talented Sr. Leader leaves, the company pulls a former one from retirement to backfill. CarMax stays stuck in the past--they tout a new paradigm; yet, look closely, it is all smoke and mirrors. The back end is old, out-of-date systems that are held together by bubble gum and Band-Aides. If you are looking for a progressive company who will value your talents and ideas, look elsewhere.

1.0
Jan 14, 2013
Recommend
CEO approval
Business Outlook

Pros

You can wear shorts if you want. Get to test out many luxury and sport cars. Learn valuable lessons from customers i.e. NEVER cosign for family or friends, buy gap insurance if you have a small down payment or rolling negative equity from trade.

Cons

Customers treat you like a used car sale person, so like crap. Pay is WAY too low for the level of work expected by company. You are not paid for nightly lock up or inventory duties.

Viewing 55 - 57 of 8,181 Reviews

Glassdoor has 8,350 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.