CarMax reviews

Very cut throat no matter the position you are in. The better you are at your job the least likely you are to be considered for promotion. The "30 day warranty" is a joke. you are constantly expected to lie to customers about "normal" noise when there is a true problem. The 125 pt inspection is a joke as well. The technicians will recommend repairs however a manager will then say no and hope it gets by the customer to later then end up repairing it anyways during the 30 day period when the customer is pissed off and now has no confidence in carmax. Everything is based off of customer surveys. The scale you are scored on is impossible to make any sense of. When looking at the company from an outsiders view the level of professionalism is poor. No one knows what they are talking about but can talk sideways in carmax terminology. If you do know what youre talking about youre told you have "opportunities" in how you communicate messages. It is hard to work for a company thats managers have no prior knowledge of the department they lead. Service managers that dont even know how to check tire pressure or oil level on a dipstick are the ones who tell advisors how to properly explained diagnosis details to customers. All in all. It is a great entry level job but dont let yourself buy into the whole carmax career lies they feed you.

Poor quality vehicles. Managers use intimidation and demeaning tactics on sales consultants. Appraisal process/crew/training is a joke. Inventory crew are 18yr old kids spending their whole time screwing off instead of cleaning cars. Tech bays have some great techs, but the TPM's and LGM's are too worried about budgets to approve paying for needed repairs. Techs get lazy because nothing gets approved. Cars keep coming back without getting fixed. Service writers take all the crap end of the poor front end and get paid 1/3 of the industry standard while working more hours. They burn out and the only survivors cheat and rob the newbies writers/techs. Customers return the cars as a result (5 day return policy) and the sales person loses their commission. Commission stucture is flat with no change since mid 90's (company inception). Sales people burn out and settle for $12 per hour (base in Cali). Sales people start snaking deals from each other to make ends meat. Rivalry begins and internal groups are formed. High school drama stems and lead to feuds. Management watches with no action and are all part of the evil mentioned above. Everyone sleeps with everyone. A majority of sales managers were just the worst of the worst and excelled at lying, cheating, sleeping or stealing from/with coworkers. This led them to high sales, popularity and promotion. They continue with clicks and hand deals to their cohort. The underscored triple bottom line: Poor quality vehicles sold after "CQI" Certified Quality Inspection.